Refund Policy

When You're Eligible for a Full Refund

You are entitled to a full refund if: • The seller does not ship within 7 days of a confirmed order • The item you received is significantly different from what was described (wrong item, wrong size, wrong colour) • The item arrives damaged in a way not disclosed in the listing • The seller cancels your order after payment To receive a refund, do NOT confirm delivery in the app. Open a dispute within 3 days of confirming receipt.

Change of Mind

1CON does not offer change-of-mind refunds. Fashion is personal, and sellers are individual people. we cannot require them to accept returns for buyer preferences. If you are unsure about a purchase, message the seller before buying to ask questions.

How to Request a Refund

Step 1: Do not confirm delivery in the app. Step 2: Message the seller to try to resolve the issue first. Step 3: If unresolved, go to Orders → tap the order → Open Dispute. Step 4: Upload photos as evidence (required for item-not-as-described claims). Step 5: Our team will review within 2–5 business days and contact both parties. Disputes opened more than 3 days after you confirm receipt are not eligible for a refund.

Auto-Confirmation

If you do not confirm or dispute delivery within 7 days of the estimated delivery date, the system may auto-confirm delivery and release funds to the seller. Once funds are released, refunds are at the seller's discretion.

Refund Timeline

Once a refund is approved, we ask you for the bank account you want it sent to. You will see a short form on your Orders page. We send your money to that account directly, and we do not wait for the escrow provider to release it first. Most refunds leave our account within 1 business day of you giving us your details. We pay you back by bank transfer to the account you give us, not to your original card. 1CON does not store card details.

Subscription Fees

1CON Pro subscriptions are non-refundable once activated. If you cancel your subscription, you retain Pro access until the end of your billing period. Subscriptions are not automatically renewed unless you explicitly renew.

Boost Fees

Listing boost fees (for "Promoted" placement) are non-refundable once the boost has been activated, regardless of views or sales generated during the boost period.

Seller Responsibilities

Sellers are responsible for any refund arising from: • Failure to ship within 7 days • Sending the wrong item • Misrepresenting the item's condition • Cancelling a confirmed order Repeated refund events will affect a seller's rating and may result in account restrictions.

Dispute Resolution

1CON's dispute team reviews all evidence submitted. photos, messages, order details, and tracking information. Our decision is final and binding. We may split refunds or release partial amounts depending on the evidence. Fraudulent dispute claims may result in account suspension.

Contact Us

For refund questions not covered here: hello@1con.shop Help Center → Contact Support Please include your order ID in any refund correspondence.