Refund Policy

When You're Eligible for a Full Refund

You are entitled to a full refund if: • The seller does not ship within 7 days of a confirmed order • The item you received is significantly different from what was described (wrong item, wrong size, wrong colour) • The item arrives damaged in a way not disclosed in the listing • The seller cancels your order after payment To receive a refund, do NOT confirm delivery in the app. Open a dispute within 48 hours of receiving the item.

Change of Mind

1CON does not offer change-of-mind refunds. Fashion is personal, and sellers are individual people — we cannot require them to accept returns for buyer preferences. If you are unsure about a purchase, message the seller before buying to ask questions.

How to Request a Refund

Step 1: Do not confirm delivery in the app. Step 2: Message the seller to try to resolve the issue first. Step 3: If unresolved, go to Orders → tap the order → Open Dispute. Step 4: Upload photos as evidence (required for item-not-as-described claims). Step 5: Our team will review within 2–5 business days and contact both parties. Disputes opened more than 48 hours after delivery confirmation are not eligible for a refund.

Auto-Confirmation

If you do not confirm or dispute delivery within 7 days of the estimated delivery date, the system may auto-confirm delivery and release funds to the seller. Once funds are released, refunds are at the seller's discretion.

Refund Timeline

Approved refunds are processed within: • 1–3 business days for card payments • 1–5 business days for bank transfers Refunds are returned to the original payment method. 1CON does not store card details — Paystack handles all refund processing.

Subscription Fees

1CON Pro subscriptions are non-refundable once activated. If you cancel your subscription, you retain Pro access until the end of your billing period. Subscriptions are not automatically renewed unless you explicitly renew.

Boost Fees

Listing boost fees (for "Promoted" placement) are non-refundable once the boost has been activated, regardless of views or sales generated during the boost period.

Seller Responsibilities

Sellers are responsible for any refund arising from: • Failure to ship within 7 days • Sending the wrong item • Misrepresenting the item's condition • Cancelling a confirmed order Repeated refund events will affect a seller's rating and may result in account restrictions.

Dispute Resolution

1CON's dispute team reviews all evidence submitted — photos, messages, order details, and tracking information. Our decision is final and binding. We may split refunds or release partial amounts depending on the evidence. Fraudulent dispute claims may result in account suspension.

Contact Us

For refund questions not covered here: hello@1con.shop Help Center → Contact Support Please include your order ID in any refund correspondence.