Terms of Service

1. About 1CON

1CON is a peer-to-peer fashion marketplace connecting buyers and sellers in Nigeria. We provide the platform. sellers are responsible for their own listings, pricing, shipping, and product quality. 1CON is not a fulfillment center and does not hold or ship inventory.

2. Accounts

You must be at least 16 years old to use 1CON. You are responsible for keeping your account credentials secure. We offer two account types: Personal (for buying and casual selling) and Brand (for businesses. requires verification). You may only operate one account per person.

3. Acceptable Use

You agree NOT to:

List counterfeit, replica, stolen, or illegal items. Use misleading photos or descriptions. Conduct transactions outside 1CON to avoid fees or buyer protection. Harass, threaten, or abuse other users. Create multiple accounts to manipulate the platform. List items you do not own or cannot ship. Use automated tools to scrape, list, or buy items.

Violations result in listing removal, account suspension (24 hours, 7 days, or 30 days), or permanent ban at our discretion.

4. Listings

Sellers are solely responsible for the accuracy of their listings including photos, descriptions, sizing, condition, and pricing. 1CON may use automated keyword filters to flag or remove listings that violate our Acceptable Use policy. We reserve the right to remove any listing at any time without notice.

5. Payments & Fees

Item payments are held in escrow by our licensed escrow partner and released to the seller only after delivery is confirmed. Buyers pay a service fee added on top at checkout; the seller receives the full listed item price. The service fee varies by account type and 1CON Pro status. Brand-seller orders are paid to the brand at checkout. Subscription (1CON Pro) fees are non-refundable.

6. Escrow & Delivery

1CON operates an escrow model. Buyer funds are held securely until the buyer confirms delivery through the app. Sellers are expected to ship within 3 business days of receiving an order. If a seller fails to ship within 7 days, the buyer may request a full refund. After delivery, buyers have 3 days to raise a dispute if something is wrong. If none is raised, the order auto-confirms, and payment auto-releases to the seller after 7 days if the buyer never confirms.

7. Disputes

Either party may raise a dispute through the app. Our team reviews disputes considering order details, chat history, photos, and delivery evidence. We may refund the buyer, release funds to the seller, or close the dispute as resolved. Our decision is final. Repeat dispute offenders may face account restrictions.

8. Privacy

We collect your email, name, phone number, delivery addresses, and transaction history. We do not sell your personal data to third parties. Payment and card information is handled entirely by our regulated payment partners. we never store card details. We may use anonymised data for platform analytics.

9. Limitation of Liability

1CON is a marketplace platform. We do not guarantee the quality, safety, or legality of items listed. We are not responsible for disputes between buyers and sellers beyond providing our mediation process. Our maximum liability is limited to the service fee collected on the relevant transaction.

10. Changes

We may update these terms at any time. Continued use of 1CON after changes constitutes acceptance. We will notify users of significant changes through the app.

11. Contact

For questions about these terms, contact us through the Help Center in the app or email support@1con.shop.